Deployed a chatbot on SBS for real-time assistance and personalised product recommendations. Chatbots streamline user support, reducing friction and boosting conversions.
01
Challenge
Users had difficulty finding specific product information and required assistance, leading to increased bounce rates and lower conversions.
02
Hypothesis
Deploying a chatbot to assist with FAQs and provide personalised product recommendations will improve user satisfaction and increase conversion rates by offering real-time support.
03
Implementation
Implemented a chatbot on the website to assist users with common questions and guide them towards personalised product recommendations.
04
Outcome
Reduced bounce rates and increased conversions, as users were able to quickly get the help they needed, resulting in a more seamless and engaging shopping experience.
